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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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Big Four Research on Election 2024: Deloitte, PwC, EY, KPMG
The Big Four consulting firms, Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG, collectively employed more than 1.5 million people last year.Deloitte is the biggest, with $65.1 billion in global revenue in 2023 compared to PwC's $53 billion, EY's $49.4 billion, and KPMG's $36.4 billion.These firms, which lead in…
How Accountability Fuels Personal and Professional Growth
"[He/she/they] that is good for making excuses is seldom good for anything else." — Benjamin Franklin"The who complains about the way the ball bounces is likely to be the one who dropped it." — Lou Holtz"Wisdom stems from personal accountability. We all make mistakes; own them…learn from them. Don't throw…
Why Extreme Customer Service Will Spark Business Domination
To create customer loyalty and use extreme customer service as a competitive force to dominate your market, you must follow a multistep process that begins with creating a baseline of satisfactory customer service.So, let's start there.Creating a satisfied customer is straightforward and achievable. It depends on four fundamentals that have…
I Quit My Job and Started a Business That’s Made $4 Million
This as-told-to story is based on a conversation with Courtney Allen. Allen is the founder and CEO of 16x9, a global presentation design agency, and is based in Seoul, Korea. Learn how she turned her freelancing gigs on Upwork into a multimillion-dollar business.The piece has been edited for length and…
Why Great Leaders Embrace Broad Thinking
Managers are often promoted to senior roles based on their ability to fix problems. However, as enterprise leaders, they must focus less on solving problems and more on defining which problems the organization should be tackling.This means having the willingness and patience to step back and ask, "What problem are…
5 Foolproof Strategies to Help You Let Go and Trust Your Team
Delegation in your business requires you to step back, and this is a very scary thing to do. We, as entrepreneurs, also have the mentality that if we let go of our control, things will fall apart. Actually, it is the contrary. When you trust your team and give them…
8 Lessons I Learned From Leading a Remote Team
I've held leadership roles at 2 fully remote companies: Square and FutureFund, the free fundraising platform for K-12 school groups that I founded.But there was a big difference between these two organizations: Square became remote during COVID-19, whereas FutureFund started out fully remote. Here's what I learned from Square's transition…
Inside Shohei Ohtani’s Goal-Setting Method
The 2024 World Series is Major League Baseball's dream come true: two franchises in the biggest TV markets featuring two of the most famous players in the game.One of those athletes is Shohei Ohtani, widely considered the best player in the league — and perhaps in the history of the…
4 Strategies Successful CEOs Use to Navigate Change and Uncertainty
In my own journey, I know firsthand how leadership and being an entrepreneur can sometimes feel like navigating through stormy seas, especially when I left my corporate career without a clear plan. The landscape was constantly shifting around me, and it was easy to feel overwhelmed by the unknown. But…
How the Army Taught Me to Jump Out of Planes — and Stick Every Career Landing
Parachuting onto the 50-yard line is an unusual way to arrive at a football game.As a West Point senior on the sport parachute team, I joined several classmates leaping from a helicopter and landing inside Michie Stadium with the game ball.At the academy, I got hooked on jumping out of…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…