Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
When you're ready to scale a business, leadership must move from a founder-led model to a team-empowered approach. A company that empowers its team comprises each team member completely committed to the organization's goals and objectives and fosters growth autonomously from the owner, founder or CEO.This setup is vital for…
Many small business owners wonder how they can expand while keeping the quality of their work high. Regardless of the type of company you have — whether it's service-based or product-based — you need to follow a few fundamental steps.It's possible to start a company without these things but not…
I once thought that the key to an efficient workflow was to hire the best people for the job. A new generation of talented, value-oriented and full-of-potential employees and business partners appeared to be the perfect recipe for success. However, I discovered that even with such a great team, I…
Salary dissatisfaction, lack of appreciation and poor work-life balance are corporate America's top frustrations — according to the nation's HR pros.A new survey of 1,000 human resource professionals revealed the biggest challenges facing the workforce today, along with the pain points HR problem-solvers are feeling in their departments.Twenty-nine percent of…
Kristen Williams-Haseotes bought a struggling Bad Ass Coffee and made it the brand's top-performing location. Now it's on track to drive at least $1.8 million in revenue in 2024. How? She knew nothing about the coffee business, but she understood the importance of community, and how it gives places meaning.Haseotes…
In 1994, I became the president of Kentucky Fried Chicken. It was a big job, and I was excited. But when the news got out, I got more calls offering condolences than congratulations.I understood why. KFC had been struggling. It hadn't achieved its business plan and had no same-store sales…
The day after we finished training our staff for the new Ford's Garage in Gainesville, Florida, a family appeared at the door. They thought we were open because they saw the team in the dining room. We could have told them to come back when the restaurant opened to the…
"We are coffee-obsessed in Australia," Tom Baker, co-founder of Mr Black Cold Brew Coffee Liqueur, tells Entrepreneur. "It's like a religion. It's a point of national identity."Image Credit: Courtesy of Mr Black Cold Brew Coffee Liqueur. Tom Baker. After World War II, Italians immigrated to the country and brought espresso…
You've heard the statistics: Around two-thirds of startups fail.Young companies fail for many reasons — from insufficient capital to lack of market demand — but scaling too quickly is the primary culprit. Growing at an unsustainable pace too early can be fatal, contributing to an estimated 74% of startup failures.Gripped…
In today's hyper-connected world, data isn't just a buzzword — it's the lifeblood of any successful marketing strategy. Yet, despite all the talk about data-driven marketing, most companies are still missing the mark. Are you one of them?If so, it's time to rethink your approach because the new generation of…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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