Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
It was a salutary tale of how not to do reputation management. The skincare brand Sunday Riley was forced to settle with the Federal Trade Commission after its leadership had directed employees to post fake reviews to the influential Sephora website and dislike negative reviews to have them taken down.…
I once sat next to a senior executive at a lunch during a conference and chatted with him about the subject of the research I do as a communication professor. He immediately began quoting a piece about the topic that he had just read in The New York Times –…
Don't underestimate the possibilities of growing a purpose-led community. It's one of the most influential tools in the entrepreneur's toolkit to help guide your business toward longevity and long-term happiness.Because let's be honest — no one wants to be unhappy in their business. In this article, you will learn the…
"We've said no to Fortune 500 companies," said Tim Bergler of Percipio Group Consulting during an expert panel session with 50 entrepreneurs in the room. Bergler was sharing the one piece of advice he would give new entrepreneurs in Portland, Oregon's EO Accelerator program. "Don't be afraid to say no…
Seventy percent of employees avoid difficult conversations with their boss, colleagues or direct reports, according to a study by coaching and training firm Bravely. Unfortunately, awkward interactions in the workplace are often necessary to see positive results — including those in the form of a promotion or raise.One recent study…
Generative AI is catalyzing a significant paradigm shift in various business sectors, including coding, data science, content creation, virtual assistance, medical support, artistic innovation, media, marketing, game development, financial analysis and digital education, among others. This technology is enhancing business efficiencies broadly and transforming key industries such as healthcare, education…
"Why am I nervous? I know this guy!"That thought ran through my head as I prepared to interview Dr. Michael Gervais at a recording studio in SoHo.If you're not familiar with Dr. Gervais, there are a few things you should know.First: He's a world-renowned performance psychologist who works with the…
We are not born with certain skills, though it could be such a great default option, right? If we could choose the level of patience, emotional intelligence and empathy right away, we would overcome all life challenges much easier. So, what are soft skills? Can you learn them? Why can…
4-day workweeks — it's the trend every worker is quietly rooting for. The concept is simple: one less day of work a week without any changes to remuneration, benefits or workload. Yes, workload. That means doing 100% of the work in 80% of the time. That's if you want to…
Brands spend major dollars making positive connections with customers. They seek out touch points to build awareness, create personalized experiences and establish emotional links that drive greater engagement, sales and loyalty. And they are well aware that every interaction counts.Yet, amid this flurry of activity, there's one vital relationship brands…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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