Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
In 2011, IBM put its Watson A.I. computing system, the size of a master bedroom, up against former Jeopardy! champions Ken Jennings and Brad Rutter—it won. In the final round of the three-day man-versus-machine match, Jennings offered a tongue-in-cheek concession: “I, for one, welcome our new computer overlords.” That was…
Nothing can make a business more irrelevant than saying, "That's how we've always done it." Relying on existing ideas and processes is attractive. After all, if your business is built on one way of operating, why would you risk trying something new?Here's one reason: of the companies listed in the…
In 1940 PG Wodehouse was (as he might be) spending the summer in Le Touquet, when he found himself surrounded by German troops and interned. Naively, he agreed to be interviewed by a Nazi propaganda team about his internment, and the subsequent diffusion of this led some in England to…
An executive recently described artificial intelligence (A.I.) as being like “giving everyone a superpower.” That is an exciting vision, with the equivalent of A.I. assistants eliminating dull tasks, providing useful support, and enhancing people’s capabilities. But you can’t just give someone a superpower and expect them to be able to…
Innovation today is moving faster than ever. In the last two years, we collected 90 percent of the world's data from various sources, like social media posts and online purchases to GPS tracking and health devices. In 2023, 91.6 percent of Fortune 1000 companies planned to invest in Big Data…
Wheelchair tennis will take center stage this month when 21-times Grand Slam singles champion, Esther Vergeer, is inducted into the International Tennis Hall of Fame – a decade after her trophy-laden career ended. Dutchwoman Vergeer, along with quad wheelchair tennis pioneer Rick Draney of the United States, will achieve tennis…
Employers are scrambling to infuse new generative A.I. tools into their people practices, but professional services firm Genpact has been iterating A.I. tools for years. For Genpact, A.I. isn’t just a cyclical fad. The technology has proved an essential tool in understanding and engaging its workforce, specifically in the use…
We've all been there. Admit it. We've all seen someone on television or in business who is super successful, and we have judged them and made assumptions. Successful leaders provide inspiration and direction. They are bold, passionate and ambitious. They also — and this is the kicker — empower and…
Mary Barra was promoted to CEO of General Motors not long after GM needed to be bailed out (as was Chrysler), in the historic auto bailout of 2008-2009. In the process, she became one of the few women CEOs in the Fortune 500, and GM’s success under her leadership has…
President Barack Obama is known and loved for his message of hope—but has admitted that “of course” sometimes the weight of the world is enough to crush it. And although the Democrat’s to-do list may not look the same as the average employee, he still had some advice for people…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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