Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
In any business, there's always room for improvement. This is especially true when a recession seems imminent and companies must adapt to unfavorable economic conditions. Because systems, processes and operating units have a way of taking on a life of their own, they often leave leadership teams struggling to find…
Greta Gerwig made history this weekend when Barbie achieved the biggest debut ever for a film directed by a woman. Her success will undoubtedly help up-and-coming female directors. With $162 million in North American ticket sales, Barbie shattered the first-weekend record for a film directed by a woman. The top…
The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, personalized and thoughtful approach to customer service if you want to succeed with high-net-worth individuals (HNWIs) and ultra-high-net-worth individuals (UHNWIs) as customers or clients. Here are five factors I consider…
It’s not often that you find Silicon Valley intersecting into entertainment but Aarthi Ramamurthy and Sriram Krishnan brought the two worlds together. The South Indian-American power couple met in 2003 in Chennai, India as they were studying software engineering. They then moved to Seattle to work for Microsoft as the…
Having a disability is tiring. Every day you have to plan for things that other people just don’t have to. Most "disability awareness" content, for Disability Pride Month and other occasions, tends to emphasize disabled peoples' capabilities and resilience, while avoiding anything that suggests pity or inherent hardship. There are…
Vanessa Quigley, co-founder of Utah-based consumer tech company Chatbooks, saw her team's mental health take a hit during the pandemic. As a mother of seven, she was all too familiar with the particular challenge of adjusting to remote work while raising a family.So she decided to do something about it…
The average student doesn’t start their degree thinking about building a personal brand. In most cases, that’s probably the last thing on their mind. Securing a job after graduation is harder than ever, one of the reasons for this is that employers are looking for business minded employees who will…
How long will your company survive if all of your competitors instantly become 30% more productive? What if your competitors are suddenly 50% more productive? That might sound like hyperbole or fear-mongering, but new research shows it's anything but. In one recent MIT study, managers, marketers, HR professionals, consultants, and…
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many (55%) customers have limited…
Football Australia looked at the Women’s Euros in England and the Men’s World Cup in Qatar while making its legacy plan beyond the Women’s World Cup, the governing body’s CEO, James Johnson, told Forbes in an interview. Australia, co-hosts of the ongoing Women’s World Cup with New Zealand, released “Legacy…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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