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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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How Catherine McKenzie And Quiana Burns Are Leading The Way With Kindness And Diversity
Between the Internet’s Barbenheimer phenomenon, heatwave headlines, and the recent Trump indictment, you might have missed that six Black women left their prominent film and TV jobs this summer. The senior leaders ran diversity initiatives at Netflix, Disney, Academy of Motion Picture Arts and Sciences, and Warner Bros. Discovery. With…
The Impact Of Having A Good Mentor
Having someone that you can look up to and go to for support is one the most important things a kid can have. Mentors give youth (and even adults) the confidence they need to confront challenges and come up with their own solutions. They provide a safe place for kids…
Amtrak Solicits Feedback On Train Accessibility, Plans Public Meeting For Later This Month
Amtrak on Monday put out a call for feedback on what the train operator calls “the accessibility of long-distance trains.” In a press release issued on Monday, the company said it is “committed to procuring a modern fleet to operate on its Long Distance route network that will improve the…
The 6-Step Blueprint for Excellent Customer Service and Lifelong Customers
Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with companies to lift themselves up and out of the cluttered marketplace in which many of today's businesses find themselves.My goal with each of my clients is to use exceptional customer service to elevate…
How To Turn Your Fear Of Public Speaking Into A Superpower
“I’m about to give a presentation…and I’m so nervous!” That’s how Sara Blakely starts a recent Instagram post. That sentiment, coming from the successful billionaire founder of shapewear brand Spanx, one of Time magazine's “100 most influential people in the world” and Forbes “most powerful women in the world”, feels…
Rising Expectations Meet Real-World Challenges
Understanding and embracing the role of data and automation is not only a way to overcome challenges but also a pathway to redefine the shopping experience. Retailers today are facing a tough dilemma. On one side, customer expectations have soared in recent years, fueled by on- and offline giants like…
12 Cost-Cutting Strategies to Help You Thrive in a Slow Economy
Navigating economic downturns can be as crucial as riding the waves of prosperity. In a slow economy, where revenue streams may shrink, savvy entrepreneurs look inwards, seeking ways to unearth hidden profits through cost-cutting and efficiency-boosting strategies.Reducing expenses without hampering the quality of goods or services is an art. It…
The 5 Ways The SEC Failed Investors On Cybersecurity
The SEC recently released their final cybersecurity disclosure rules. While it is a step forward from their admitted ineffective cybersecurity guidance from 2011 and 2018, what they chose to eliminate from the final rules fails investors in several critical ways. Here are the top 5 things that they left out…
How to Pull Yourself Out of a Fixed Mindset
There is no guaranteed formula for success. We often think that natural abilities, raw talent and a little luck are enough to make anyone successful — they're not.Your mindset and approach to challenges and critical moments can be even more important than the hard skills you've acquired. The best way…
“Fifty For Fifty” – 50 Reasons To Hire The 50 (plus) Candidate
When I first wrote on this topic in 2009, it went viral globally and became a rally cry for seniors. Well, here it is, 14 years later, and although age discrimination is on the decline, it still poisons us. So here’s a much-needed reminder – and update – “60 for…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…