Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
While the family office industry almost takes pride in its ‘no size fits all’ makeup, there is undoubtedly a repetitive nature to the challenges that specific family office archetypes face in the different stages in their life cycle. For the rapidly expanding number of single family offices this can often…
Elon Musk is that rare business executive who often provides examples and lessons of what corporate leaders should do—and avoid doing. The examples of what to avoid come from Musk’sacquisition and management of Twitter, which he has rebranded as X. The leadership lessons others should consider following are based on…
“We have two ears and one mouth so that we can listen twice as much as we speak,” said Greek philosopher Epictetus. When we listen, we learn. Through active listening we can learn new skills, gain new perspectives and a deeper sense of empathy, and even grow our own leadership…
In a recent Forbes article, I wrote about the top 10 customer service and experience (CX) companies based on a survey of more than 1,000 consumers in our annual customer service and CX research sponsored by Five9. The company ranked 10th on the list was Google, which turned out to…
The once-stalwart walls of higher education are in flux, shifting under the weight of technological advancements, societal demands, and fresh educational practices like gradeless learning. Colleges and universities recognize the call of the 21st century, embracing change through the integration of technology, the burgeoning field of remote education, novel collaborations…
When running a business, it's essential to understand the difference between sales and profit. These two terms are often used interchangeably but have two different meanings. Sales refer to the total revenue generated by selling products or services, while profit is the money left over after all expenses have been…
(This article is part of a series on Artificial Intelligence for Board Members and Senior Executives.) Since ChatGPT and its artificially intelligent peers have burst on the scene, I’ve been fielding a lot of questions about its impact on the way we will be working. Senior executives and board members…
Words have power. Think about it: words make you look confident or powerful, insecure or weak, reliable or flakey. As a leadership coach I’m constantly noticing the words that leaders use… and the effect they have on their teams. Here are 6 words that diminish your power and diminish the…
A recent piece in The Daily Dot, a digital media company that covers Internet culture, reported an incident in which a recruiter called a job candidate to set up an interview for a position he had applied for. When the recruiter asked if he was the applicant, he said impolitely,…
Economic growth was decent in the second quarter at 2.0%, but that does not mean we’re out of trouble. The contractionary pressures remain, and the delaying factors are dwindling. The downturn will be mild, as recessions go, but a recession nonetheless. Typical Business Cycle Following the advice of forecasting expert…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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