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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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For Family Offices, Growing Pains Are A Real Thing
While the family office industry almost takes pride in its ‘no size fits all’ makeup, there is undoubtedly a repetitive nature to the challenges that specific family office archetypes face in the different stages in their life cycle. For the rapidly expanding number of single family offices this can often…
9 Leadership Lessons From What Elon Musk Has Done And Said About AI
Elon Musk is that rare business executive who often provides examples and lessons of what corporate leaders should do—and avoid doing. The examples of what to avoid come from Musk’sacquisition and management of Twitter, which he has rebranded as X. The leadership lessons others should consider following are based on…
Learn Leadership Storytelling Strategies With These 3 Podcasts
“We have two ears and one mouth so that we can listen twice as much as we speak,” said Greek philosopher Epictetus. When we listen, we learn. Through active listening we can learn new skills, gain new perspectives and a deeper sense of empathy, and even grow our own leadership…
Is Google A Top 10 Customer Service Experience Company?
In a recent Forbes article, I wrote about the top 10 customer service and experience (CX) companies based on a survey of more than 1,000 consumers in our annual customer service and CX research sponsored by Five9. The company ranked 10th on the list was Google, which turned out to…
Industry Links and Innovative Grades
The once-stalwart walls of higher education are in flux, shifting under the weight of technological advancements, societal demands, and fresh educational practices like gradeless learning. Colleges and universities recognize the call of the 21st century, embracing change through the integration of technology, the burgeoning field of remote education, novel collaborations…
The Difference Between Sales And Profit, And What It Means For Your Business Growth
When running a business, it's essential to understand the difference between sales and profit. These two terms are often used interchangeably but have two different meanings. Sales refer to the total revenue generated by selling products or services, while profit is the money left over after all expenses have been…
A Simple AI Governance Framework In The Age Of ChatGPT
(This article is part of a series on Artificial Intelligence for Board Members and Senior Executives.) Since ChatGPT and its artificially intelligent peers have burst on the scene, I’ve been fielding a lot of questions about its impact on the way we will be working. Senior executives and board members…
6 Words That Undermine Your Impact As A Leader & 6 Better Alternatives
Words have power. Think about it: words make you look confident or powerful, insecure or weak, reliable or flakey. As a leadership coach I’m constantly noticing the words that leaders use… and the effect they have on their teams. Here are 6 words that diminish your power and diminish the…
1 Surprising Trait Has 42% Of Job Seekers Declining Offers
A recent piece in The Daily Dot, a digital media company that covers Internet culture, reported an incident in which a recruiter called a job candidate to set up an interview for a position he had applied for. When the recruiter asked if he was the applicant, he said impolitely,…
Recession Forecast Still Right For Late 2023 Or Early 2024
Economic growth was decent in the second quarter at 2.0%, but that does not mean we’re out of trouble. The contractionary pressures remain, and the delaying factors are dwindling. The downturn will be mild, as recessions go, but a recession nonetheless. Typical Business Cycle Following the advice of forecasting expert…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…