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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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Minimum Wage Increases Linked To Reduced Community College Enrollments
Increases in the minimum wage are followed by a decrease in students enrolling in community college - particularly part-time students - according to a new National Bureau of Economic Research (NBER) working paper released this month. The paper, Raising State Minimum Wages, Lowering Community College Enrollment, was authored by Diane…
Tap The Strength Of Middle Managers
For as long as most of us can recall, “engagement” has been a hot topic in the workplace. In the broadest sense, the term refers to the extent to which employees are enthusiastic and dedicated to their jobs. Regardless of how the definition is fine-tuned, engagement continues to be a…
20 Ways To Showcase A Company’s Strengths On Its Website’s Homepage
Amid the intense competition in the business world today, companies aim to capture the attention of potential customers and persuade them to try their offerings by highlighting their distinctive strengths and differentiators. While many companies opt to simply declare their competencies on their websites, more nuanced approaches can have a…
Biotech Startup 10X Genomics Is Using Tech To Transform Biology and ‘Advance Human Health’ For All People—Including The Disabled
Serge Saxonov, co-founder and chief executive officer of Bay Area-based 10X Genomics, started the biotech company in 2012. On its website, the company describes its mission as “ powerful, reliable tools that fuel scientific discoveries and drive exponential progress to master biology to advance human health.” Its work focuses on,…
How Catherine McKenzie And Quiana Burns Are Leading The Way With Kindness And Diversity
Between the Internet’s Barbenheimer phenomenon, heatwave headlines, and the recent Trump indictment, you might have missed that six Black women left their prominent film and TV jobs this summer. The senior leaders ran diversity initiatives at Netflix, Disney, Academy of Motion Picture Arts and Sciences, and Warner Bros. Discovery. With…
The Impact Of Having A Good Mentor
Having someone that you can look up to and go to for support is one the most important things a kid can have. Mentors give youth (and even adults) the confidence they need to confront challenges and come up with their own solutions. They provide a safe place for kids…
Amtrak Solicits Feedback On Train Accessibility, Plans Public Meeting For Later This Month
Amtrak on Monday put out a call for feedback on what the train operator calls “the accessibility of long-distance trains.” In a press release issued on Monday, the company said it is “committed to procuring a modern fleet to operate on its Long Distance route network that will improve the…
The 6-Step Blueprint for Excellent Customer Service and Lifelong Customers
Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with companies to lift themselves up and out of the cluttered marketplace in which many of today's businesses find themselves.My goal with each of my clients is to use exceptional customer service to elevate…
How To Turn Your Fear Of Public Speaking Into A Superpower
“I’m about to give a presentation…and I’m so nervous!” That’s how Sara Blakely starts a recent Instagram post. That sentiment, coming from the successful billionaire founder of shapewear brand Spanx, one of Time magazine's “100 most influential people in the world” and Forbes “most powerful women in the world”, feels…
Rising Expectations Meet Real-World Challenges
Understanding and embracing the role of data and automation is not only a way to overcome challenges but also a pathway to redefine the shopping experience. Retailers today are facing a tough dilemma. On one side, customer expectations have soared in recent years, fueled by on- and offline giants like…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…