Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
Amid the intense competition in the business world today, companies aim to capture the attention of potential customers and persuade them to try their offerings by highlighting their distinctive strengths and differentiators. While many companies opt to simply declare their competencies on their websites, more nuanced approaches can have a…
Serge Saxonov, co-founder and chief executive officer of Bay Area-based 10X Genomics, started the biotech company in 2012. On its website, the company describes its mission as “ powerful, reliable tools that fuel scientific discoveries and drive exponential progress to master biology to advance human health.” Its work focuses on,…
Between the Internet’s Barbenheimer phenomenon, heatwave headlines, and the recent Trump indictment, you might have missed that six Black women left their prominent film and TV jobs this summer. The senior leaders ran diversity initiatives at Netflix, Disney, Academy of Motion Picture Arts and Sciences, and Warner Bros. Discovery. With…
Having someone that you can look up to and go to for support is one the most important things a kid can have. Mentors give youth (and even adults) the confidence they need to confront challenges and come up with their own solutions. They provide a safe place for kids…
Amtrak on Monday put out a call for feedback on what the train operator calls “the accessibility of long-distance trains.” In a press release issued on Monday, the company said it is “committed to procuring a modern fleet to operate on its Long Distance route network that will improve the…
Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with companies to lift themselves up and out of the cluttered marketplace in which many of today's businesses find themselves.My goal with each of my clients is to use exceptional customer service to elevate…
“I’m about to give a presentation…and I’m so nervous!” That’s how Sara Blakely starts a recent Instagram post. That sentiment, coming from the successful billionaire founder of shapewear brand Spanx, one of Time magazine's “100 most influential people in the world” and Forbes “most powerful women in the world”, feels…
Understanding and embracing the role of data and automation is not only a way to overcome challenges but also a pathway to redefine the shopping experience. Retailers today are facing a tough dilemma. On one side, customer expectations have soared in recent years, fueled by on- and offline giants like…
Navigating economic downturns can be as crucial as riding the waves of prosperity. In a slow economy, where revenue streams may shrink, savvy entrepreneurs look inwards, seeking ways to unearth hidden profits through cost-cutting and efficiency-boosting strategies.Reducing expenses without hampering the quality of goods or services is an art. It…
The SEC recently released their final cybersecurity disclosure rules. While it is a step forward from their admitted ineffective cybersecurity guidance from 2011 and 2018, what they chose to eliminate from the final rules fails investors in several critical ways. Here are the top 5 things that they left out…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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