Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
Brands are making changes to their return policies, and customers are not happy with them. One of retailers’ main value propositions is how easy they are to do business with, which includes no-hassle returns. This falls under the banner of convenience. Our annual customer experience research indicates that 53% of…
There are times when the world's nations pull together suddenly to set new goals and create institutions that advance shared peace and prosperity. The brief burst after World War II was such a time, when in rapid succession the United Nations, the World Bank, the International Monetary Fund, and NATO…
President Joe Biden wants remote-working federal employees to return to their offices, at least on a hybrid basis. His mandate could have a ripple effect on the private sector, where a large part of the corporate workforce has yet to return to the office. A survey of HR leaders released…
Family offices are moving ever more into the spotlight, through both their increasing involvement in high profile investments but also the sheer growth in numbers. For an idea of how much, consider that Singapore alone has registered over 600 new family offices during each of the last two years. But…
Nature-related disasters can create a crisis for companies, organizations, and government agencies. But the more prepared they are for these and other worst-case scenarios, the more likely it is that they will be able to respond when the unthinkable happens. The deadly and devastating wildfires on Maui are a case…
When it comes to short-termism, most politicians could teach even the most shareholder value-focused CEO a thing or two. There are few better illustrations of this than the current furore in the U.K. over emissions targets and other “green” policies. Resentment over proposals to outlaw petrol and diesel vehicles has…
If you’re looking for a job, chances are you’re finding it frustrating. Being on the hunt for work has gotten more complex, more time-consuming and more stressful. But there are ways to use the challenges to your advantage and leverage the protracted process to ensure you get the best outcome…
The way work happens will never be the same—and as employees and organizations reassess and reset expectations, plenty of people are focused on productivity. To be your most productive—and to advance your career—you’ll want to consider when and where you work. Unfortunately, not all days are created equal, nor are…
It’s earnings season — the shareholder’s version of report card day. By and large, it seems like companies are doing well. We managed to fend off a recession and businesses ran tighter ships, resulting in better earnings — some exceptional. Yet, even with this great overall picture, there’s more to…
I see you checking email from your lounge chair on the beach. What’s going on here? Aren’t you on vacation? New research shows that one in five US workers are being asked to work through their vacation this summer. Are you one of them? Over two-thirds of Americans continue to…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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