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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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5 Skills For The Future-How To Proof Your Career For The AI Revolution
A September survey from Gallup uncovered that at least 22 percent of full-time American workers feared that AI would reduce their salaries and benefits, or replace and eliminate their jobs at the very worst. Global investment bank Goldman Sachs reported that AI could result in 300 million full-time jobs being…
Five Location Considerations For The Modern Family Office
Reviewing the jurisdiction for a future-focused family office is a necessary action that requires considerations varying from the obvious tax advantages to inconspicuous privacy concerns. While it may previously have seemed natural that location would be based around the proximity to the beneficial owner, this is certainly no longer a…
Unveiling The Ultimate Secret To High CSAT And NPS Scores
If there really is a secret to getting higher CSAT and NPS scores, I believe it is this: Always do what the customer expects. A typical customer just wants to be happy, and achieving “customer happiness” isn’t complicated. It’s actually pretty simple. Just meet the customers’ expectations. Be friendly, easy…
The Financial Risks And Uncertainties Of Owning A Small Business
When you own and run a small business, you already know that many risks are involved. It's important to understand that financial risks and uncertainties are some of the most significant challenges facing small businesses today. Owning a small business can bring great rewards and satisfaction, but it also comes…
CCNY, MIT Top New University Rankings Based On Economic Value
A recent college ranking system lists the City College of New York (CCNY), the founding campus of the City University of New York system, as the #1 national university for the economic value it returns to its students. MIT placed second, and the University of Florida ranked third. The ranking…
Allyship Starts With The Most Marginalized First
In diversity work, it is critical that allyship focuses on the most marginalized communities first. When we focus on issues that affect people with one dimension of diversity, we can help all marginalized communities, yet the impact is far less. Consider this example: a white, non-disabled, straight woman raises the…
The Rise Of Pet-Inclusive Workplaces: Implications For Leaders
Working from home can have its advantages and disadvantages. After all, it’s often more convenient than commuting to the office. However, there are some pitfalls. Research undertaken by Microsoft, for example, found that those who worked from home often felt “socially isolated, guilty and trying to overcompensate.” One radical idea…
The Power Of Reciprocal Appreciation
In today’s rapidly evolving, interconnected world, the principle of reciprocity stands out as a pivotal tenet for effective leadership. Reciprocity is deeply rooted in our human nature. It represents our innate inclination to respond to gestures of goodwill with equivalent or even magnified positive actions. This is not merely a…
Diversity Pay Gaps: Time For Intentional Inclusion
Congratulations Coco Gauff on a well earned victory at the US Open, making history as the youngest winner since Serena Williams in 1999. Billie Jean King (pictured above right) made history in the 1970s with her concerted campaign to achieve parity in prize money for women’s tennis players. Her campaign…
What Caused Flooding That Sent Atlanta Students Scrambling In Dorms?
I was enjoying dinner with colleagues in Athens, Georgia on Thursday evening as an extreme rainfall event unfolded about 68 miles to our west. The capital city of Georgia was experiencing “flash flooding” that caused all kinds of problems. Once known as “Hotlanta,” downpours like this justify a “Floodlanta” moniker,…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…