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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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Following USDA Approval Of Cultured Meat For Human Consumption, Race Is On To Manufacture Product At Scale
By Benjamin Raziel U.S. regulators approved the sale of cultured meat to consumers for the first time in June, opening the floodgates to a new era in which your steak or chicken breast may be grown by dividing cells in a lab instead of raising an animal on a farm.…
A New Lens Into Well-Being At Work
Have you ever had one of those moments when you realize that you have something completely wrong? Today, I put the topic of workplace emotional well-being in that bucket. Let me explain. Sonya walked into a group session I was hosting for mid-career leaders. She looked visibly shaken. “I regret…
The Steps You Can Take Today To Protect Your Job From AI
Amidst the fear and uncertainty triggered by the dawn of the AI revolution, there is also hope and excitement about how AI might become a job creator rather than a job destroyer. It’s easy to see how the fear and excitement triggered by the latest advancements in AI remind people…
Will (Or Won’t) AI Transform Teaching And Learning?
The U.N. General Assembly (known as UNGA) kicked off on Monday with a hyper-focus on AI. Foreign ministers including U.S. Secretary of State Antony Blinken met with Meta, Amazon, and other AI developers to talk about AI and the UN Sustainable Development Goals, including education, workforce, and well-being SDGs. Lunches,…
Method Man Talks Weed, Hip-Hop, Comics & TICAL Brand
“Weed does that, it makes you rationalize,” begins Clifford Smith, Jr., best known for his stage name, Method Man, and his participation in the legendary rap group Wu-Tang Clan. The artist is ready to provide a gateway into his memories, beliefs and aspirations, as he prepares to discuss his relationship…
How This Entrepreneur Is Brewing Success One Perfect Cup of Coffee at a Time
"Everything that has to do with coffee has to do with love." So says Steven Sutton, founder of Devoción, a New York-based company whose cafes serve coffee from beans sourced in Colombia and roasted in Brooklyn. Steven built his company by skipping the middleman and working directly with coffee farmers…
How To Unpack The Culture Of The Digital-Age Winners
While every corporate culture is unique, the corporate cultures of the digital-age winners (i.e. the top 20%) exhibit patterns of assumptions that are markedly different from those of the bottom 80%, as shown in Figure 2. Corporate cultures thus include key assumptions that drive the choices as to which processes…
Where Are All The Nice People? How to Combat Poor Customer Service
Before I go on my rant about poor customer service, allow me to start this article with a story about something quite uncommon – exceptional customer service! My wife and I stumbled on this haven that's a walking trail, petting zoo, food truck park, beer garden and live music stage…
19 Vital Practices For Leaders Supporting Caregiver Employees
Many employees find themselves not only navigating the challenges of their professional careers but also shouldering the responsibilities of caring for a loved one. Balancing these dual roles can be a daunting task, leading to burnout, decreased productivity and a decline in overall well-being. Here, Forbes Human Resources Council members…
Why You Should Use Text Messaging for Customer Service
I'm known professionally as a customer service consultant, customer experience trainer and training designer, which means, in plain English, that I work every day to improve the experience my client companies offer to their customers.I probably have the greatest job in the world, and it's especially great when a solution…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…