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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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How This Entrepreneur Is Brewing Success One Perfect Cup of Coffee at a Time
"Everything that has to do with coffee has to do with love." So says Steven Sutton, founder of Devoción, a New York-based company whose cafes serve coffee from beans sourced in Colombia and roasted in Brooklyn. Steven built his company by skipping the middleman and working directly with coffee farmers…
How To Unpack The Culture Of The Digital-Age Winners
While every corporate culture is unique, the corporate cultures of the digital-age winners (i.e. the top 20%) exhibit patterns of assumptions that are markedly different from those of the bottom 80%, as shown in Figure 2. Corporate cultures thus include key assumptions that drive the choices as to which processes…
Where Are All The Nice People? How to Combat Poor Customer Service
Before I go on my rant about poor customer service, allow me to start this article with a story about something quite uncommon – exceptional customer service! My wife and I stumbled on this haven that's a walking trail, petting zoo, food truck park, beer garden and live music stage…
19 Vital Practices For Leaders Supporting Caregiver Employees
Many employees find themselves not only navigating the challenges of their professional careers but also shouldering the responsibilities of caring for a loved one. Balancing these dual roles can be a daunting task, leading to burnout, decreased productivity and a decline in overall well-being. Here, Forbes Human Resources Council members…
Why You Should Use Text Messaging for Customer Service
I'm known professionally as a customer service consultant, customer experience trainer and training designer, which means, in plain English, that I work every day to improve the experience my client companies offer to their customers.I probably have the greatest job in the world, and it's especially great when a solution…
What It Means And When To Use It
“To Whom It May Concern” is a common phrase used in written communication when the name of the person being addressed is not available. It is also used when there is more than one reader. The phrase is typically used in a professional context on documents such as job applications…
Startup Advances Employee Productivity Measurement, Captures Attention of Global Leaders
In 2022, companies worldwide spent an estimated $791M conducting employee engagement surveys. That amount is expected to be $911M by the end of 2023 and top $2,753M by 2030. What is driving this exponential increase? Employee engagement correlates with performance, and employee performance predicts company performance. In today’s post-COVID workplace,…
How Restaurant365 CEO Tony Smith Uses Data to Make Better Decisions
Restaurant365's Tony Smith knows he's not a social media expert. Few people are. Still, the software company executive has been able to prove that authenticity is a powerful tool for building a devoted following online.He believes that true connections are built on honesty, not a facade. It's important to let…
The Key to Winning In Business
Negotiation, often seen as a series of strategic maneuvers, is, at its core, an art form. It involves intricate dances of words and ideas, and for entrepreneur Dr. Daniel Moses, it has been the cornerstone of his remarkable journey from an Uber driver to a property mogul with portfolio worth…
From Mexico To MIT And Entrepreneur
Maria Telleria immigrated to America from Mexico as a teenager, earned a Ph.D. at MIT and became a successful entrepreneur. Canvas, the company she cofounded with Kevin Albert, developed a robot that uses AI to increase worker safety and productivity when finishing drywall. “Immigrants have founded or cofounded nearly two-thirds…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…