Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
This article originally appeared on Business Insider. Elon Musk, Jeff Bezos, and Mark Zuckerberg are among the handful of people on the planet with a net worth above $100 billion. Members of this elite group have amassed 12-digit fortunes by owning huge amounts of stock in some of the world's…
Bad things happen to good businesses, no matter how big or small. A hard drive can fail and disintegrate your tax records. Toxic chemicals can be spilled or a coffee pot can catch fire, destroying job quotes. A lab refrigerator can fail, killing vital biological samples. Beyond your desk, there…
The great marketing expert Seth Godin once wrote, "You don't need a new plan for next year. You need a commitment." I believe that those who are running a business or leading a team know how crucial those words are. Commitment is more than planning in that it has been…
Our identity as Latinx or Afro-Latina, often missed in the economic system and its symbols, is now being honored. We are witnessing the inclusion of one of the most iconic symbols of happiness, resilience, passion and devotion to her identity and work, Celia Cruz, in the very core of our…
Organizations tend to paint a picture-perfect organizational culture, but behind the scenes, a different story is depicted. According to Gallup's latest State of the Global Workforce report, it was found that "quiet quitting," or "employees not going above and beyond at work," is still prevalent. The report showed that 62%…
Everyone has a different definition of success. For one person, it might mean amassing enough wealth and power to buy and do whatever they like. For another, it could be about the difference they make in the world. Although we all see success differently, I believe we use the same…
When you are a leader, being liked is not the goal, according to LSU Football Head Coach Brian Kelly. "If you want to be popular, sell ice cream," he says.For Kelly, leading isn't about winning over everyone—it's about driving excellence within his program, both on the field and behind the…
This article originally appeared on Business Insider. Dell is laying off thousands of workers as part of a major reorganization of its sales teams to prepare for an AI world.On Monday, executives sent a series of memos announcing changes the IT giant was making on its "modernization journey."As part of…
One of the challenges all businesses face is figuring out how much personal support to offer their customers. Customer service automation can reduce the rate of human error and enable your company to scale its services more effectively.Tools like chatbots allow you to provide 24/7 customer support and collect leads…
Simon Sinek's profound statement, "People don't buy what you do; they buy why you do it," is an important message for anyone who wants to make their work matter. This concept is not just about knowing your products or services; it is about identifying what motivates the organization and being…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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