Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Artificial intelligence is the buzzword of the century. It's been featured across nearly every technology headline and is guaranteed to be included in every sales pitch. It's no secret that this innovative and disruptive technology will revolutionize every industry. Historically, the latest technology has been reserved for resource-flush mega corporations,…
Before Barry's Downtown Prime was a destination in downtown Las Vegas, it was an idea shared among three friends.Barry Dakake, Yassine Lyoubi and Marco Cicione weren't strangers thrown together by opportunity. As the team behind Make It Happen Hospitality, they were a tight-knit trio with years of service under their…
If you've been reading headlines, you might believe global trade is in decline. From trade wars to supply chain bottlenecks and deglobalization, there's no shortage of doom and gloom predictions for entrepreneurs.But from where I stand, the reality is very different. Global markets are buzzing with opportunity — and entrepreneurs…
Coulter and Trent Lewis, Colorado-based brothers and co-founders, wanted to give yards across the U.S. a major update — and it led to the launch of an innovative lawn care brand in 2019: Sunday.Image Credit: Courtesy of Sunday. Trent Lewis, left, and Coulter Lewis, right. "I'm standing in the aisle…
I recently found myself in a room full of engineers and program managers at an enterprise company. These were data-driven people, laser-focused on delivery. I only had minutes to get them all in the right mindset to be creative and open.I wasn't sure how my warm-up was going to go.The…
For every one dollar businesses invest in public relations (PR), they earn an average of $5.50 back in media coverage. For this reason and more, major corporations consider PR indispensable.PR can make a big difference for companies and organizations of all sizes, however. As consumers' trust in traditional advertising and…
When I launched my first startup, hustle culture was the playbook. You worked nonstop, obsessed over the product and hoped customers would show up later. Everything revolved around the grind.But the next generation of founders? They're building smarter — not just harder.They're rejecting outdated startup myths, reshaping what success looks…
You spent hours drafting it, your team member proofread it, the CEO signed off on it and then you hit publish. The company update is now live on LinkedIn, your website's blog and even in the monthly newsletter. You waited, but nothing happened except maybe a couple of likes from…
32% of customers say they would walk away from a brand they love after just one bad experience, no matter how long they've been loyalBrand loyalty isn't dead, but it is evolving. At Digital Silk, we've worked with hundreds of growing brands across industries, and the pattern is clear: emotionally…
Nothing tests a leader like turbulence. Just ask the thousands of executives watching AI disrupt their industries. ChatGPT was released just two years ago; OpenAI reports it now sees over 400 million weekly users, with more than 90% of Fortune 500 companies integrating its tools. By comparison, the internet didn't…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
Sign in to your account