Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
It's no secret that in today's workforce, there's a vast chasm between the most senior employees, and the most junior. Societal shifts, changes in economic security, the internet, the pandemic and a million other factors have created a generation of younger workers who are looking for purpose, transparent dialogue, work-life…
Thanks to AI, we are entering a new golden age of innovation — a time when anyone, from the smallest startup to the largest corporation, can drive transformative change. But if history is a teacher, one harsh lesson stands out: Many companies will miss this opportunity. They'll miss it not…
Business leaders are always looking for new ways to make their brands stand out. There are opportunities everywhere, but the most significant ones usually come up when you identify a personal, specific and often ignored pain point.It was the alcohol flush effect for me, which is also known as the…
Did you get into business to manage software? Unless you're in tech (like me), you probably didn't. But thanks to software sprawl, you may spend more time juggling tech tools than talking to customers.Software sprawl happens when you find yourself with more apps or tools than you can effectively manage…
The workforce has undergone seismic shifts in the past 4 years.Spurred by the pandemic, the great resignation and immediate remote work adoption, the "freelance economy" has looked promising as the future workforce.But then 2024 happened. Widespread layoffs replaced the great resignation. Return-to-office policies from Amazon to Dell replaced broad remote…
When I coach softball for kids new to the sport, my advice to batters is simple: stand at the plate, bring the bat up to shoulder height and keep your eye on the ball. It's simple because they're young and inexperienced. I'm happy as long as they're learning and having…
Let's get real: If you've been on social media lately, you've probably seen everyone and their dog claiming to be a "coach." Big promises, high-ticket prices and flashy marketing are everywhere — Become a millionaire overnight! Get unlimited success in 30 days! All that hype has created one big problem:…
In an age where data-enabled digital marketing has become a science, one would think consumer understanding would be measurable and predictable.But it's not that simple.Take the music industry, for example. From the iPod to Spotify, the industry's 21st-century story was digitalization. Today, virtually every song ever made is available online…
In the 1980s, Payam Zamani was growing up in Iran as a member of the Baha'i Faith — a group persecuted by the Iranian government, which killed hundreds of Baha'is in the wake of the 1979 Iranian Revolution. Life for Baha'is in the country had been tough even before the…
Digital transformation is now an inevitability, focusing on the approach rather than the decision to proceed — and at the heart of this evolution lies artificial intelligence (AI). In today's fast-paced digital landscape, companies are turning to AI as a game-changing asset that fuels growth, enhances efficiency, and sparks innovation.…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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