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Is Google A Top 10 Customer Service Experience Company?
In a recent Forbes article, I wrote about the top 10 customer service and experience (CX) companies based on a…
3 Ways To Bridge Generational Gaps In Your Organization
Gen Z has finally made its way into the workforce. In fact, the youngest generation of employees is expected to…
Industry Links and Innovative Grades
The once-stalwart walls of higher education are in flux, shifting under the weight of technological advancements, societal demands, and fresh…
How To Foster A Growth Mindset In Belt-Tightening Times
There’s a Zig Ziglar quote that says your attitude determines your altitude. The saying encourages those who hear it to…
The Difference Between Sales And Profit, And What It Means For Your Business Growth
When running a business, it's essential to understand the difference between sales and profit. These two terms are often used…
A Simple AI Governance Framework In The Age Of ChatGPT
(This article is part of a series on Artificial Intelligence for Board Members and Senior Executives.) Since ChatGPT and its…
Purse Or Planet? Strategies For Selling Green Products
In principle, everyone - or almost everyone - wants a cleaner, greener world and no one at all wants killer…
6 Words That Undermine Your Impact As A Leader & 6 Better Alternatives
Words have power. Think about it: words make you look confident or powerful, insecure or weak, reliable or flakey. As…
1 Surprising Trait Has 42% Of Job Seekers Declining Offers
A recent piece in The Daily Dot, a digital media company that covers Internet culture, reported an incident in which…
Recession Forecast Still Right For Late 2023 Or Early 2024
Economic growth was decent in the second quarter at 2.0%, but that does not mean we’re out of trouble. The…