Startups

Zoom Steps Up Its Game With AI and

Startups 6 Min Read

Here are five things in tech that happened this week and how they affect your business. Did you miss them? 1 – Zoom taps AI to empower customers in safe hybrid work environment. Zoom – the communications platform used by nearly 13 million people each month – is working to further elevate its collaboration services with AI technology. Announcements include

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Startups 8 Min Read

Support And Customer Growth Go Hand In Hand

Eric Vermillion is the CEO of Helpshift. Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service or get questions answered via automated support, this gives CX organizations an

Startups 8 Min Read

How To Crush Procrastination And Achieve Your Goals

Chris Kille is the CEO of Payment Pilot and Elevate Outsourcing, operating out of Charlotte, NC. Hey there, you goal-getter! If you're reading this, chances are you've had enough of procrastination's sneaky grip on your productivity. Well, fret no more. Get ready to banish excuses, unleash your inner powerhouse and

Startups 7 Min Read

The Impact Of Social Media On Activism In The Music Industry

Monika Ilieva is the co-founder/CEO of Cafe De Anatolia (Record Label & Artists Management Agency & Media News Agency). Social media has emerged as a powerful tool for activism, providing a platform for individuals and movements to raise awareness, ignite conversations and drive societal change. Numerous activists have harnessed the

Startups 7 Min Read

The Power Of Cross-Disciplinary Problem-Solving And Collaboration

Thai Son Nguyen is a CEO and cofounder who has spent the last 16 years building a world-class e-commerce service provider through SmartOSC. We’re at the halfway mark for the year, which means, at this moment in time, our teams find themselves reflecting on the past six months so that

Startups 5 Min Read

Fed Raises Interest Rates To 22-Year High, Credit Crunch Continues For Small Businesses

In an expected move, the Federal Reserve raised interest rates by a quarter of a percentage point (25 bps) at its Federal Open Market Committee (FOMC) meeting on Wednesday, July 26. Recent indicators suggest that economic activity has been expanding at a moderate pace: job gains have been robust in

Startups 5 Min Read

How Does Artificial Intelligence Create New Jobs?

Marco Iacoviello, President at OG GROUP FZ LLE. In recent years, artificial intelligence (AI) has revolutionized many aspects of our lives, including how we work and interact with technology. While some people have feared that AI may replace human workers, there is a growing perspective that AI can actually create

Startups 9 Min Read

Research Suggests That Things Have To Change In The Contact Center

It’s not been a great couple of months for customer experience. In the middle of June, Forrester released its US 2023 Customer Experience Index, which showed that brands’ CX Quality had fallen for the second consecutive year. A week later, they released the Canadian version of their CX index, and

Startups 5 Min Read

Strategies For Small Business Owners

In 2022, countries around the world saw near-record-breaking rates of inflation. The Consumer Price Index in the U.K. reached 11.1%, the highest since records began in 1997. The U.S. saw inflation hit 8% - the highest rate since the early 1980s. The rate of inflation affects all businesses and all

Startups 8 Min Read

7 Simple Ways To Deal With The Stress Of Entrepreneurship

By Mike Wood Entrepreneurship and stress go hand in hand. For entrepreneurs, burnout as a result of stress is not uncommon, partially because of the extreme levels of motivation and perseverance needed in entrepreneurship. Over time, that passion coupled with high rates of uncertainty can lead to the feeling of

Startups 7 Min Read

How To Effectively Manage Your Brand’s Online Reputation

By Dmitry Malin, COO of Cloudike and Novakid. A company's online reputation can make or break its success. Today’s consumers are online for long periods of time, and as such, the success of a company can be largely determined by its online presence. The internet and social media have given

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