Here are five things in tech that happened this week and how they affect your business. Did you miss them? 1 – Zoom taps AI to empower customers in safe hybrid work environment. Zoom – the communications platform used by nearly 13 million people each month – is working to further elevate its collaboration services with AI technology. Announcements include…
Eric Vermillion is the CEO of Helpshift. Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service or get questions answered via automated support, this gives CX organizations an…
Chris Kille is the CEO of Payment Pilot and Elevate Outsourcing, operating out of Charlotte, NC. Hey there, you goal-getter! If you're reading this, chances are you've had enough of procrastination's sneaky grip on your productivity. Well, fret no more. Get ready to banish excuses, unleash your inner powerhouse and…
Monika Ilieva is the co-founder/CEO of Cafe De Anatolia (Record Label & Artists Management Agency & Media News Agency). Social media has emerged as a powerful tool for activism, providing a platform for individuals and movements to raise awareness, ignite conversations and drive societal change. Numerous activists have harnessed the…
Thai Son Nguyen is a CEO and cofounder who has spent the last 16 years building a world-class e-commerce service provider through SmartOSC. We’re at the halfway mark for the year, which means, at this moment in time, our teams find themselves reflecting on the past six months so that…
In an expected move, the Federal Reserve raised interest rates by a quarter of a percentage point (25 bps) at its Federal Open Market Committee (FOMC) meeting on Wednesday, July 26. Recent indicators suggest that economic activity has been expanding at a moderate pace: job gains have been robust in…
Marco Iacoviello, President at OG GROUP FZ LLE. In recent years, artificial intelligence (AI) has revolutionized many aspects of our lives, including how we work and interact with technology. While some people have feared that AI may replace human workers, there is a growing perspective that AI can actually create…
It’s not been a great couple of months for customer experience. In the middle of June, Forrester released its US 2023 Customer Experience Index, which showed that brands’ CX Quality had fallen for the second consecutive year. A week later, they released the Canadian version of their CX index, and…
In 2022, countries around the world saw near-record-breaking rates of inflation. The Consumer Price Index in the U.K. reached 11.1%, the highest since records began in 1997. The U.S. saw inflation hit 8% - the highest rate since the early 1980s. The rate of inflation affects all businesses and all…
By Mike Wood Entrepreneurship and stress go hand in hand. For entrepreneurs, burnout as a result of stress is not uncommon, partially because of the extreme levels of motivation and perseverance needed in entrepreneurship. Over time, that passion coupled with high rates of uncertainty can lead to the feeling of…
By Dmitry Malin, COO of Cloudike and Novakid. A company's online reputation can make or break its success. Today’s consumers are online for long periods of time, and as such, the success of a company can be largely determined by its online presence. The internet and social media have given…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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