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Zoom Steps Up Its Game With AI and
Here are five things in tech that happened this week and how they affect your business. Did you miss them? 1 – Zoom taps AI to empower customers in safe hybrid work environment. Zoom – the communications platform used by nearly 13 million people each month – is working to further elevate its collaboration services with AI technology. Announcements include…
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The Art Of Creating Micro-Impacts With Your Product
Ian Wilding is the CEO of Hangar 75, a Global Venture Accelerator committed to sustainable impact. In an era where customer choices are abundant, the ventures that thrive are those that touch lives on a personal level. Enter micro-impacts: small but significant benefits that a product or service imparts on…
How To Integrate BnB Management Into Property Management Companies
Cofounder at UpperKey. Passionate about property management, real estate investments, proptech and driving international business growth. Whether you’re considering the current climate, recent events or how technology has significantly changed the way we behave over the past decade, one thing’s for sure: short-term and vacation lets have gone from strength…
Using Predictive Analytics And Machine Learning For Engaging Content
Dean Scaduto is CEO of Dino's Digital. Dean is also an entrepreneur, digital advisor, author and digital marketer. Your businesses could be leveraging predictive analytics and machine learning to help provide a more personalized user experience. By gathering data on how users interact with your site—such as which pages they…
Support And Customer Growth Go Hand In Hand
Eric Vermillion is the CEO of Helpshift. Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service or get questions answered via automated support, this gives CX organizations an…
How To Crush Procrastination And Achieve Your Goals
Chris Kille is the CEO of Payment Pilot and Elevate Outsourcing, operating out of Charlotte, NC. Hey there, you goal-getter! If you're reading this, chances are you've had enough of procrastination's sneaky grip on your productivity. Well, fret no more. Get ready to banish excuses, unleash your inner powerhouse and…
The Impact Of Social Media On Activism In The Music Industry
Monika Ilieva is the co-founder/CEO of Cafe De Anatolia (Record Label & Artists Management Agency & Media News Agency). Social media has emerged as a powerful tool for activism, providing a platform for individuals and movements to raise awareness, ignite conversations and drive societal change. Numerous activists have harnessed the…
The Power Of Cross-Disciplinary Problem-Solving And Collaboration
Thai Son Nguyen is a CEO and cofounder who has spent the last 16 years building a world-class e-commerce service provider through SmartOSC. We’re at the halfway mark for the year, which means, at this moment in time, our teams find themselves reflecting on the past six months so that…
Fed Raises Interest Rates To 22-Year High, Credit Crunch Continues For Small Businesses
In an expected move, the Federal Reserve raised interest rates by a quarter of a percentage point (25 bps) at its Federal Open Market Committee (FOMC) meeting on Wednesday, July 26. Recent indicators suggest that economic activity has been expanding at a moderate pace: job gains have been robust in…
How Does Artificial Intelligence Create New Jobs?
Marco Iacoviello, President at OG GROUP FZ LLE. In recent years, artificial intelligence (AI) has revolutionized many aspects of our lives, including how we work and interact with technology. While some people have feared that AI may replace human workers, there is a growing perspective that AI can actually create…
Research Suggests That Things Have To Change In The Contact Center
It’s not been a great couple of months for customer experience. In the middle of June, Forrester released its US 2023 Customer Experience Index, which showed that brands’ CX Quality had fallen for the second consecutive year. A week later, they released the Canadian version of their CX index, and…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…