Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
Founder mode is the latest trend making waves in the business world. While some have voiced their agreement, others claim it's merely a buzzword that justifies toxic leadership behavior. To recap, co-founder of Y Combinator Paul Graham penned an essay advocating for "founder mode," which entails a founder-CEO being involved…
There are two ways I can introduce myself.I could give you the LinkedIn version: For the past 15 years, I've been the founding executive director of Babson College's Institute for Social Innovation, which amplifies the mission to educate entrepreneurial leaders to create social and economic value simultaneously. A leader in…
A new survey has revealed one in three Americans would turn down a dream job if it didn't offer good health insurance options.The poll of 2,000 U.S. adults found three-quarters (73%) consider healthcare options an important factor if they were looking for a new job, and 63% wouldn't be afraid…
Thought leadership is one of the most robust marketing strategies for long-term growth for entrepreneurs. When leaders invest the time and budget to strengthen their personal branding through thought leadership, it grows their business opportunities.According to a study by Semrush, 91.4% of organizations that engage in thought leadership create articles…
The Big Four consulting firms, Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG, collectively employed more than 1.5 million people last year.Deloitte is the biggest, with $65.1 billion in global revenue in 2023 compared to PwC's $53 billion, EY's $49.4 billion, and KPMG's $36.4 billion.These firms, which lead in…
"[He/she/they] that is good for making excuses is seldom good for anything else." — Benjamin Franklin"The who complains about the way the ball bounces is likely to be the one who dropped it." — Lou Holtz"Wisdom stems from personal accountability. We all make mistakes; own them…learn from them. Don't throw…
To create customer loyalty and use extreme customer service as a competitive force to dominate your market, you must follow a multistep process that begins with creating a baseline of satisfactory customer service.So, let's start there.Creating a satisfied customer is straightforward and achievable. It depends on four fundamentals that have…
This as-told-to story is based on a conversation with Courtney Allen. Allen is the founder and CEO of 16x9, a global presentation design agency, and is based in Seoul, Korea. Learn how she turned her freelancing gigs on Upwork into a multimillion-dollar business.The piece has been edited for length and…
Managers are often promoted to senior roles based on their ability to fix problems. However, as enterprise leaders, they must focus less on solving problems and more on defining which problems the organization should be tackling.This means having the willingness and patience to step back and ask, "What problem are…
Delegation in your business requires you to step back, and this is a very scary thing to do. We, as entrepreneurs, also have the mentality that if we let go of our control, things will fall apart. Actually, it is the contrary. When you trust your team and give them…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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