Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Landlords experience a variety of benefits when switching to online rent collection: automation, convenience, accurate bookkeeping and the ability to meet tenant needs in the marketplace.Transparency is an often overlooked benefit. As consumers, we want and appreciate transparency throughout the transaction process. We want to be able to track our…
In the realm of growth strategies, the potential of digital products to transform a business, in my experience, is astounding — including their ability to reach a global audience without the hassle of physical inventory or shipping costs. It can fuel a business with 24/7 sales, even while its owners/staff…
Starting a business, let alone growing one, is not for the faint of heart. It takes time, patience and a lot of humility. In 10 years of owning my own business, our growing pains have had their own growing pains, but at this point, I can safely say they have…
Before I became a business coach, I spent a year as a Director of Sales, helping scale a multi-seven-figure coaching business with one of my best friends.Our team took hundreds of sales calls every month, and each week, I would study them to figure out what we did well and…
The future is uncertain. Inflation is surging, a recession seems inevitable, and war continues to rage. But in Libya, this situation isn't new. A struggling economy and unpredictable external circumstances? That's the norm for us.Businesses, especially the tech industry, are doing mass layoffs, rescinding job offers, you name it. If…
Mergers and acquisitions (M&A) have become increasingly popular among large corporations as a business strategy. However, small and medium-sized businesses may hesitate to engage in M&A due to the perceived complexities and risks involved. This shouldn't necessarily be the case.M&A refers to the process of combining two or more companies…
Effective managers are the backbone of any successful organization, driving performance, employee engagement and overall company growth. They are responsible for guiding and supporting their teams to ensure alignment with organizational goals, creating a more efficient and productive workplace. This article explores the importance of effective managers and provides actionable…
One of the challenges of building software systems and algorithms is that oftentimes you don't have the real-world data you need to actually test before you go into production or before customers start using it. It's all too common to design a product interface or algorithm on paper, only to…
Everything is not equal in the customer journey; customers don't remember their time with you in an even-handed, equitable way. Rather, there are moments in their customer journey that are disproportionately likely to define how they remember the customer service you've provided them. How you treat customers in these moments…
Congratulations if you're an entrepreneur blazing a trail of success and are more than three years into a startup. You've done a lot right, not least in your leadership and growth strategies. You have set a vision and managed both staff and processes with capability. You've also likely exceeded the…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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