Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Another year, another Amazon Prime Day. As the data from the brands I manage rolled in, I knew this would be a big year. According to Amazon, this year shoppers purchased 375 million items over two days, up from 300 million items sold last year.Amazon's summer shopping holiday has not…
A couple of lucky Airbnb guests may soon have the opportunity to stay in The Guesthouse that Goop Built.That's right, good CEO Gwyneth Paltrow took to Instagram today to announce that she's listing the guesthouse on her Montecito property for one night on Airbnb. The "goop-inspired stay" is part of…
Video games have not just exploded in popularity since 2020, but global revenue has overtaken the higher-profile film and sports markets, with mobile gaming as the big mover. In the U.S., consumer spending on video games hit $56.6 billion on the back of two consecutive record years, and the industry…
Everybody speaks about a company's culture. But there is an important quote from a professor at Stanford that I remember very clearly: "Being very profitable is a strategy in itself."Profitability is a part of the strategic effort to be a hyper-growth, customer-centric and commercially-minded organization. And yes, it's a strategy.…
Congratulations! You landed the job after a grueling interview process. Typically, a new job is a cause for celebration. But, it can also be stressful considering salary, benefits, and more. You might be left wondering: is it okay to negotiate the terms of the job offer, or is it better…
Uzi Wizman's culinary journey began as a 16-year-old dishwasher. Years later, after opening PSY Street Kitchen in the heart of the Sherman Oaks Shopping Center in Los Angeles, his passion for growth and innovation led to him founding Borekas (pronounced Borekas) Sephardic Pastries.After six years operating the popular PSY Street…
People with disabilities face several barriers to entering the workplace and frequently face discrimination and exclusion. To develop an institution of inclusivity, people with disabilities must be represented and embraced at every level. According to the World Health Report, an estimated 1.3 billion people — or 16% of the global…
According to the International Monetary Fund, advanced economies will see an especially pronounced growth slowdown, from 2.7% in 2022 to 1.3% in 2023. Tech leaders are facing economic headwinds, yet encounter continuous pressure to maintain aggressive revenue growth in an increasingly competitive global landscape, which begs the question: How do…
While adoption rates vary by country, industry and company size, the remote working trend continues to gather momentum as more employees demand flexible working arrangements, and many organizations recognize the potential benefits, such as increased productivity, reduced overhead costs, and access to a larger talent pool.At the same time, we've…
As digitalization continues to shape the modern business landscape, senior executives are now more than ever required to stay current and relevant. A Deloitte survey found that 67% of executives felt "uncomfortable" accessing or using data from advanced analytic systems.For executives to stay ahead of the curve, having a solid…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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