Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Customer demands are never static — what people want or need is constantly changing. Businesses that successfully embrace and adapt to these changes will find themselves on the fast track to growth. But with every evolution, companies have to consider whether it makes more sense to find a partner or…
Even though we already had four children, when my husband Phil and I started CorpNet, our goal was not to create a dynastic family firm. Yet here we are, 14 years later, with two kids on the payroll.That's not unusual; there are over 5.5 million family-owned businesses in America. Like…
As entrepreneurs, it's in our blood to always be selling. But when it comes to public relations, pump the brakes on the sales pitch when speaking with reporters.Over the years, I've watched entrepreneurs, CEOs and business owners jump right into their sales pitches with reporters. I suspect they see this…
At 6 a.m. in Malibu, you might find Dwyane Wade alone on the beach, waiting for the sun to rise and contemplating the future. After all, the 13-time NBA All-Star, who retired in 2019, deserves to put his toes in the sand. But for Wade, 41, spending time at the…
Trust – it's the performance-enhanced steroid that can transform even the most diverse group of misfits into a high-performance team. Without it, standards and expectations aren't taken seriously and productivity suffers greatly.You have to maintain a high level of trust across your team to ensure buy-in for collective efforts toward…
In this ongoing series, we are sharing advice, tips and insights from real entrepreneurs who are out there doing business battle on a daily basis. (Answers have been edited and condensed for clarity.)Who are you and what's your business?Brynn McLeod: We are Brynn and Antoine McLeod, the husband and wife…
You see it everywhere. "Now Hiring," "Benefits from Day One," or "Join our Team."Everyone is searching for employees, and if you are a startup or small business trying to hire them, the statistics are scary. According to the Bureau of Labor Statistics, there are 9.8 million open jobs in the…
Whether you're creating content for social media or PR pitches, savvy marketers will give you the same advice: Make it useful and actionable. However, what's talked about much less often is how actually to do that.In the media world, those little bits of helpful information are called "service," — and…
Did you know that 49% of consumers say they'd like to receive an email from a company every week? Email is a marketing channel you can rely on, but results can sometimes feel hard to achieve. Also, even when your emails get good reactions, you can still maximize every campaign…
We hear a lot about AI, and there's no question that this technology will have a great impact on our businesses in the next few years. But what about now? Here are 10 AI tools that you can use today to help increase productivity and hopefully profits.This is the conversational…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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