Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Directors and Officers (D&O) insurance — which protects business leaders from personal losses if they are sued due to their decisions made on behalf of the company — is a critical component of risk management for businesses of all sizes. Small to mid-size businesses (SMBs) and non-profits, in particular, face…
We are less than two weeks from the election that will decide who will occupy the White House and fill vacant Senate seats, governors' mansions and countless local offices. Whether you realize it or not, how you vote can influence the success or failure of your small business.Tempting as it…
This as-told-to story is based on an interview with Sabba Keynejad, co-founder with Tim Mamedov of AI-powered video editing platform Veed. The piece has been edited for length and clarity.In 2013, my flatmate at the time, Virgil, and I were obsessed with Breaking Bad. About mid-October, the season finale was…
Global expansion is a goal for most startups, as it provides access to larger markets and a more diverse customer base. In fact, 60% of startups aim to expand internationally within their first three years of operation; however, only 4.6% successfully transition to scaleups.Achieving scaleup status enhances your chances of…
Today's leaders can't just be good at their jobs — they have to be exceptional at so much more. Once upon a time, leadership was about managing revenue, operations and owning the company message from the top down. The job was clear: Steer the ship, own the brand, deliver results.But…
Choosing a vendor usually looks like this: you talk to two or three companies, and they explain how they work. They may seem like a good fit, but those conversations often leave you hesitant about whether you're making the right decision.You might feel like you need more information, but haven't…
With significant stints at Google and Intuit under his belt, Dominic Allon honed his leadership style by embracing feedback, learning from failure, and constantly challenging himself. His role at Google was transformative—he led projects that reshaped how agencies and businesses leveraged digital advertising. At Intuit, he sharpened his focus on…
The rise in artificial intelligence (AI) in the franchising world may seem like a fairly recent phenomenon, but it first began to have a noticeable impact on the industry five years ago. Since that inflection point, AI technologies have rapidly matured in areas like machine learning, data analytics and language…
This Side Hustle Spotlight Q&A features Dan Weiss, a 79-year-old retiree based in Minneapolis, Minnesota. He started his flexible side hustle after reading about it in the newspaper, and now he makes up to $4,000 a month. Responses have been edited for length and clarity.Image Credit: Courtesy of Dan WeissRelated:…
As we round out our series on entrepreneurship through acquisition (ETA), let's talk about when the rubber meets the road: getting into the day-to-day running of your new business.We've already discussed what ETA is and how to get started on the path to owning your own business, as well as…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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