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Zack Oates of Ovation on Building Business Connections through Digital Storytelling
Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
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Why Firing Your Biggest Client Might Be the Best Thing for Your Business
One of the biggest fears business owners face is losing their biggest clients. Maybe this was the first client you landed, so all the time and energy you were able to put into them elevated them to the first position in your roster. Maybe this client came on board later…
4 Ways Creators Are Revolutionizing Marketing
As a marketer, I love seeing big brands break free from corporate norms and have fun with their marketing. Take Wendy's, which is well-known for its saucy Twitter personality, or Mailchimp, which uses memes, business discourse and insights on timely trends on its TikTok. Both organizations boldly inject personality and…
The 3 Tiers of Customer Service (and How to Get to the Top)
The way I see it, your decision to read this article already puts you ahead in the customer service game. Here's my logic: There are literally billions of human beings out there who, unlike you, will never read an article or book on the subject of customer service improvement because…
10 Rules for Coaching Your Team to Greatness
When my team talks about their favorite times at work, they often bring up United Franchise Group's World Expo, a conference for employees, executives and franchise owners. It's three grueling days of workshops, speakers and a trade show; the team is up at 6:00 a.m. each day and usually works…
6 Costly Mistakes CEOs Make Managing Business Insurance
Insurance costs can have a significant impact on a company's bottom line, affecting profitability, growth, and overall financial health. While insurance is a critical component of risk management, many CEOs inadvertently make costly mistakes when handling their insurance policies. Here are some of the biggest mistakes CEOs make with managing…
Gold Coin Business Run by Married Couple Turns Deadly
Jim and Pamela Fayed seemed to have it all—two beautiful daughters, a sprawling horse ranch in California, and a gold exchange business that raked in millions every year. But all that glitters is not gold. The Fayeds also harbored a deep secret that would destroy both their lives.Related: The Art…
I Watch Great Teams Make These Business-Destroying Mistakes All The Time. Here’s Where They’re Going Wrong.
In my 20+ year career as an entrepreneur who's built, acquired, and sold numerous successful businesses, I've observed several factors that can take an otherwise amazing team and viable business idea and drive it into the ground:Not fully understanding who you serve (who your customers are).Selling what you've got rather…
What Is Modern PR, and Why Is it Crucial for Your Brand?
In order for brands to succeed in today's cutthroat and highly competitive digital environment, sharing the right message at the right place at the right time is paramount not just to survive but also to thrive.The biggest gamble that brands can make is to overestimate their own capabilities, thinking that…
9 Traits to Watch for When Hiring in 2023
Every business owes its success not just to its leaders but also to the employees who carry out the day-to-day operations. But how do you find the right employees for your business?You can develop a more effective hiring strategy by prioritizing certain traits. Focus on building relationships with the best…
Building a Successful Business on a Foundation of Feedback
Alok Ahuja started Trexity, a last mile, local delivery platform, after realizing there was a specific need for a software platform that offers efficient, same-day delivery from small businesses to the doorsteps of customers. This realization came when Alok was juggling the multiple responsibilities that came with being a stay-at-home…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…