Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Storytelling has been an inherent part of human culture since the dawn of time. We both share our stories with the world and take in the stories of others. Either way, stories shape our perspectives and, thus, our shared reality. Furthermore, a compelling story is provocative and emotionally resonant. Frankly,…
Everyone knows the exasperation of unnecessary friction.We've all navigated systems that create maddening ordeals rather than give us simple answers, services, or refunds. We've sat through endless meetings with blabbermouths and ill-defined agendas. We've pulled our hair out over rules, procedures, traditions, and technologies that once made sense, but are…
Olympic relay races are the apex of collaboration. If one person falters, it impacts the whole team.When it comes to order, there's no hard-and-fast rule. Some teams put their fastest runner first, but others opt to put them last. According to USC's director of track and field, Caryl Smith Gilbert,…
One of my favorite documentary series is Live to 100: Secrets of the Blue Zones with Dan Buettner. I enjoyed it so much, I recommended it to all my friends and colleagues. I love how it helped uncover proven formulas that have been used for centuries for cultivating longer, healthier…
Have you ever wondered how your favorite local spots seem to know exactly what you're craving or what book you'd love to read next? This isn't luck — it's the power of artificial intelligence (AI) at work. The digital era has ushered in a revolutionary shift, particularly for small businesses,…
Diversity, Equity and Inclusion (DEI) is crucial for promoting innovation, satisfaction and success. To build a dynamic and resilient work environment, it is important to embrace different points of view and encourage inclusivity because such actions foster a positive culture, improve teamwork and draw in top talent.A change-proof mindset, on…
Why is it essential to create a sustainable business? According to Alibaba's 2023 Sustainability Trends Report, 73% of consumers across 14 markets in Europe, Asia, and the Middle East desire to lead more sustainable lives. The 2023 Global Consumer Insights Pulse Survey suggests that 70% of respondents were willing to…
From creative design to the bottom line, entrepreneur and former Disney and Mattel executive Launi King will share everything you need to know to turn your artistic vision into a viable money-making venture.Launi King is an accomplished global creative executive with over 15 years of experience in licensing and entertainment…
In 2021, when Tom Rinks was asked to rebrand an oral care company, he had a few thoughts: The name sucked, for one. The market looked impenetrable. And the product was boring as hell.It was right up his alley.Rinks is an unusual guy, with an even more unusual skill set.…
All businesses want to succeed, but there is something many of them may not realize can support their growth. They say diversity is our strength as a society and encourages new ideas and perspectives. Well, I am here to tell you that the same things — diversity, equity and inclusion…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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