Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
They say the mirror never lies, but I would add a qualifier — people can lie to themselves about what they see in their reflection. I use this analogy because, after a setback or failure, the first task of business leaders is to face the facts.Steve Jobs did it when…
This Side Hustle Spotlight Q&A features Cathryn Lavery, founder of BestSelf Co., a planner and conversation card deck company that sold $45 million in product before it was acquired in 2022. Responses have been edited for length and clarity. Image Credit: Courtesy of BestSelf Co. Cathryn Lavery.When did you move…
Starting and establishing a business is challenging, but the endeavor seems almost impossible when you decide to start over again in another state.I don't mean opening an out-of-state location but moving your business from one state to another. My company has helped scores of business owners who want to relocate.…
Expanding from a small team to a company with hundreds of employees is a challenging yet rewarding journey. I had this experience with the last company I built: It started with ten people who mostly outsourced services and grew into several autonomous teams with diverse expertise. But the road wasn't…
You know what's funny? Being a boss is very, very easy. You tell people what to do, how you expect it to be done and when you expect it to be done. But being a leader? That's a different matter. Leadership involves influence, mobilization of commitment and the ability to…
Artificial intelligence is set to become a swelling ocean of radical change, altering many facets of society. Within the business world, AI is already driving significant and far-reaching innovation. And within the B2C arena, significant opportunities for startups offering generative B2C AI services are starting to emerge.Generative AI, a machine…
This Side Hustle Spotlight Q&A features Victoria Carroll, a U.S.-based professional voice actor who created a full-time career with the freelance service platform Fiverr.Image Credit: Courtesy of Fiverr. Victoria Carroll. What was your day job (or other sources of income) when you started your side hustle?I was living abroad in…
Mergers and acquisitions are complex business processes that require significant due diligence from both parties. In fact, M&A is so complex that between 70% and 90% fail, according to Harvard Business Review. Therefore, it's critical that founders have the proper toolkit when speaking to potential buyers so they understand what's…
For Black, brown and other people from marginalized groups in the workplace, there continue to be stark inequalities that hinder our success. Take, for instance, Black women, who are estimated to lose over $900,000 over a 40-year career because of the earnings gap. For Black founders, funding has continued to…
We all look forward to taking a dip in the pool during the summer when the sun is shining, but the inevitable dip in sales from June to August can leave business owners in a bind.According to one 2023 study, two-thirds of B2B businesses experience a sales slump over the…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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